100% score in inspection for local coach company

By Alasdair Perry

5th Oct 2023 | Local News

Anthony Wilson (left), Chair of the Guild of British Coach Operators, with Belle Vue managing director Phil Hitchens (Image - Belle Vue)
Anthony Wilson (left), Chair of the Guild of British Coach Operators, with Belle Vue managing director Phil Hitchens (Image - Belle Vue)

Stockport-based Belle Vue Manchester has gained membership of an elite body of coach operators, after scoring 100% in a recent inspection. 

Belle Vue becomes one of just 20 companies nationwide to gain entry to the prestigious British Guild of Coach Operators, a community which aims to share best practice and a quality ethos amongst its members.

The inspection covers quality standards of customer service, including punctuality and having 24-hour emergency back-up, as well as areas such as employee training and development, fleet safety and maintenance, road risk and safety management, regulatory compliance and financial stability.

Phil Hitchen, managing director of Belle Vue, said gaining membership of the guild at the first time of asking was 'a feather in the cap' for the company.

He added: "It's a prestigious organisation to join, but we don't see it as a glorified badge. We have good systems and processes across the business, and we are committed to providing the highest quality of service to our passengers and the best possible environment in which our team can develop their skills and careers.

Guild chairman Anthony Winson said: "We are delighted to welcome Belle Vue to Guild membership, having passed our audit process with flying colours.

"As a hugely-respected operator, we are confident Phil Hitchen and the Belle Vue team will have much to gain from joining, as will we from their undoubted reputation and expertise within the coach industry."

Belle Vue has a diverse and growing fleet which carries two million passengers a year across the UK and Europe.

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