Customer Service Manager

Location: Stockport

Salary: Up to £40,000 Basic £48,000 OTE

Hours: Monday-Friday 8:00am-5:00pm / 8:00am-6:00pm 1 in 3/4 Saturday mornings

Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport.

This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.

The Role

As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.

Your responsibilities will include:

• Leading, supporting and motivating a team of 6 Service Advisors
• Managing the daily operation of the service department
• Monitoring and improving customer satisfaction and retention
• Ensuring departmental KPIs and financial targets are achieved
• Coaching the team to maximise productivity, upselling and profitability
• Handling escalated customer queries and complaints professionally
• Working closely with the Workshop and Aftersales teams
• Monitoring workload, bookings and vehicle flow
• Ensuring processes and manufacturer standards are consistently followed
• Driving a positive, customer-focused culture across the department

About You

We're looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.

You'll need to be:

• An experienced automotive customer service professional
• Confident managing and motivating a team
• Commercially aware with a strong understanding of departmental KPIs
• Customer-focused with excellent communication skills
• Organised and able to work effectively in a busy environment
• Confident dealing with customer complaints and escalations
• Driven to achieve targets and deliver excellent results

What's on Offer?

• Up to £40,000 basic salary
• £48,000 OTE
• Monday-Friday working hours
• 8:00am-5:00pm / 8:00am-6:00pm shifts
• 1 in 3/4 Saturday mornings
• Opportunity to lead an established team of 6 Service Advisors
• Excellent career progression within a successful main dealership

Apply today!

For more information or to discuss the role confidentially, contact Richard Abson Group.