Operations Manager

Stockport

Sales & Marketing

55000 Annual

Permanent


Trade Counter Operations Manager Salary: Circa 50,000, Full time, Monday -Thursday 8am -5pm & Friday 8am -3pm Reporting to: Group Finance Director

Job Overview:

As the Trade Counter Operations Manager, you will be responsible for driving sales performance, ensuring exceptional customer service, and overseeing the efficient operation of the Trade Counter.

You will lead a dynamic team, optimise product placement, and work closely with internal departments to enhance customer engagement and maximise turnover.

Key Responsibilities:

  • Support the Commercial Team in driving trade counter performance, achieving and exceeding sales targets.
  • Optimise product placement and trade counter layout to maximise sales.
  • Enhance customer engagement and encourage repeat business
  • Lead by example in delivering a high-quality, personalised customer experience.
  • Ensure a strong focus on upselling and cross-selling.
  • Foster long-term relationships with clients to build brand loyalty.
  • Supervise and motivate the trade counter team, ensuring a customer-centric approach.
  • Provide coaching, training, and performance feedback to enhance team effectiveness.
  • Foster a positive, collaborative work environment.
  • Oversee the efficient processing of customer orders and resolve queries in collaboration with the wider team.
  • Work with the Finance team to ensure accurate invoicing and budget management.
  • Ensure compliance with internal processes to maintain operational excellence.
  • Regularly review key performance metrics, including sales, foot traffic, conversion rates, and customer feedback.
  • Use data insights to drive improvements and refine trade counter strategies.
  • Stay informed about market trends, competitor activities, and industry developments
  • Collaborate with the Marketing Team to design visually appealing displays that enhance the customer experience.
  • Maintain a showroom and trade counter that aligns with brand image.

Qualifications & Skills:

  • Proven experience in operational management, ideally in the KBB (Kitchen, Bedroom, Bathroom) or high-end retail industry.
  • Strong leadership skills, with a track record of building and managing high-performing teams.
  • Excellent communication, interpersonal, and negotiation skills.
  • Results-driven with a demonstrated ability to increase sales and profitability.
  • A keen eye for luxury aesthetics and interior trends.

Benefits:

  • Competitive salary starting at 50k, plus bonus scheme.
  • Being part of a friendly, creative, and dynamic team.
  • Clear opportunities for career growth and development.
  • Life Assurance and Health Cash Plan.
  • Pension contribution.
  • Generous employee discount.

This role is ideal for a motivated leader passionate about sales, customer experience, and operational excellence in a high-end retail environment.

KBB Recruitment are acting as the employment agency in relation to this vacancy, Please call Amber on (phone number removed).

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