I'm currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.

This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.

You'll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation

The Role

• Manage a caseload of Income Protection, Critical Illness and Life Insurance claims
• Handle inbound and outbound calls, confidently guiding clients through the claims process
• Make accurate and fair claims decisions within agreed authority limits
• Maintain detailed and accurate records across internal systems
• Meet quality, accuracy and volume targets
• Communicate clearly with clients, representatives, IFAs and claims partners
• Identify and log risks appropriately

What We're Looking For

• GCSEs (including Maths & English)
• Strong communication and numeracy skills
• Ability to prioritise, multi-task and manage deadlines
• High level of accuracy and attention to detail
• Comfortable managing your own workload
• A proactive and team-oriented mindset

The Right Person

• Client focused and empathetic
• Takes ownership and responsibility
• Professional and confident communicator
• Keen to develop within financial services

If you're interested in finding out more, feel free to get in touch for a confidential conversation.