Account Manager
Salary
32000 Annual
Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manger to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward.
Objectives of this role:
- Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency.
- Build and nurture strong client relationships, as a trusted advisor to ensure retention.
- Present data to clients at agreed frequency including commercials, operational performance and clinical trends to drive partnership and client compliance.
- Support client programmes with their queries and needs relating to Occupational Health
Responsibilities:
- Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness.
- Logging key account records through maintenance of Client Area.
- Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs.
- Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion.
- Conduct Customer Feedback Form at pre-determined frequency and report accordingly.
- Report back to the business on Account Management Metrics to maintain accountability of the function.
- Cross-sell and up-sell new sales opportunities within existing accounts
Required Skills and qualification:
- Experience in Sales or Customer Service role preferred, but not essential
- Ability to multitask and prioritise responsibilities
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- IT Proficiency