This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction. This role encompasses a diverse range of responsibilities, including:

• Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
• Maintain accurate records of customer interactions, jobs, and feedback.
• Prepare and send job confirmations, invoices, and other necessary documentation.
• Track job progress and follow up with the team to ensure completion within deadlines.
• Effectively address and resolve queries and complaints escalate to team lead where appropriate.
• Handle emergencies with poise and efficiency.
• Liaise with customers and the team to find solutions quickly and minimize disruption.
• Maintain professional communication with customers, insurers, and colleagues.

• A dedicated Claims Administrator with a proven track record of excellence in previous roles.
• A problem-solving mindset and ability to handle challenges efficiently.
• An enthusiastic and confident individual with exceptional written and verbal skills.
• Excellent communication skills, with the ability to work under tight and busy timescales.
• A team player who excels in a collaborative environment, contributing to shared goals.
• A proactive learner with confidence to achieve success.

• A competitive salary based on experience.
• A comprehensive onboarding and induction programme.
• Continual personal and professional development opportunities.
• A supportive and friendly working environment.